Help & support
How can we help?
Most answers are one click away below. For anything else, email us — a real person reads every message, and we reply same-day.
Email us · [email protected]Change the card you pay with
Sign in and we'll take you straight to a secure Stripe page where you can add a new card and remove the old one.
Update my cardGet a receipt
Every payment has a receipt you can download or print. They’re on the same secure page as your card.
See my receiptsSwitch to a different plan
In Settings → Plan & billing, pick the plan you want. Moving up, you pay the difference for the rest of this billing period today. Moving down, the unused part comes off your next bill.
Open Plan & billingCancel your plan
In Settings → Plan & billing, choose Switch to Free. You keep your plan until the time you already paid for runs out, then move to the free Starter plan — 5 posts a month. Nothing is deleted.
Open Plan & billingA post didn’t go out
Usually Instagram or Facebook needs reconnecting — their permission runs out now and then. Go to Settings → Connected channels and reconnect. We email you when a post fails, with the reason.
What happens when a post failsCan’t sign in
On the sign-in page, choose "Forgot password?" and we’ll email you a code. If you signed up with Google or Microsoft, use that same button again.
Go to sign inDelete your account and data
Delete your workspace yourself in Settings, or email us and we’ll do it for you. Everything is removed within 30 days.
How deleting worksMore answers
Still stuck?
Email us your business name and what you were trying to do — that way we can usually sort it out in one reply. Or book a call and we’ll fix it together.